Refund policy

For online orders, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a online return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@playfulmindstoys.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for the return shipping costs. Once we receive and inspect your return, we will refund you for the returned item to your original payment method. You will not be refunded your original shipping costs. If you qualified for Free Shipping, and the returned item brings you under that threshold, the original cost of shipping your order will be deducted from your refund amount. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@playfulmindstoys.ca.